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ProfilePosted byOptionsPost Date


JoyDean Report 25 Feb 2012 20:38

:-( :-|


Sheila Report 26 Feb 2012 16:06

Glad to see its not just me then, also have a problem when tying to search a names in members trees ,takes forever then comes up with the error message :O(


JoyDean Report 27 Feb 2012 12:11

Recently - error first time, second or third time: success.


GlitterBaby Report 29 Feb 2012 12:07

Not working again :-|


GlitterBaby Report 29 Feb 2012 12:13

Five times before it worked

So pleased I am not on my old internet package of so many hours per months as I would have used a good ten per cent of my time dealing with error messages on this site


GlitterBaby Report 3 Mar 2012 12:24

Not working again :-\


MargaretM Report 3 Mar 2012 13:51

Not working fo me either. I get the error message every single time I try to access My Threads. I also have to login every time, usually twice. I sent a message to the support team yesterday. No reponse yet but I expect them to tell me it's my computer's fault.


InspectorGreenPen Report 3 Mar 2012 15:25

I tried it this morning and it worked ok, albeit very slo....ow. I suspect members with fewer threads are less likely to have timeout problems than those with several thousands of postings.

I don't think it the case that the function isn't working but rather part of the larger more worrying problem of the site's servers being unable to cope with the size of the database.


MargaretM Report 3 Mar 2012 16:06

So are you saying it's my fault, IGP, because I have over 17,000 posts? But those posts were all to help others not ask for help and it's not easy to delete them.


Kense Report 3 Mar 2012 21:18

"So are you saying it's my fault, IGP, because I have over 17,000 posts?"

That doesn't seem to me to be what IGP is saying. He is saying that the servers cannot cope with the size of the database and that is most noticeable for those with a large number of threads.


SylviaInCanada Report 3 Mar 2012 22:20

got in first time of trying about an hour ago ........ using Firefox, as always.

That's the first time I have not had to sign in for several days :-)

Have great problems getting My Threads to open ............... have only succeeded a couple of times for the last 4 or 5 days. Most annoying, as I depend on that to find threads that I have posted on.

Messages ............ I can only open one at a time. Open one pm, then have to leave Message Box, go back to Community Boards, and re-enter Messages before I can open the second. Repeat for every following message.

and posting or moving between or in threads .............. slooooooow



InspectorGreenPen Report 4 Mar 2012 07:46

Ken is absolutely correct. Not for one minute am I suggesting it is a member's fault for having too many thread postings, names in their tree etc, just making the point that the current problems are more likely to affect those that do....!

This current spate of performance problems is affecting all areas of the site and is not specific to particular functions or indeed members. As long as your PC and browser is kept up to date, there is little more that individuals can now do.

The resolution now lies with GR.


SylviaInCanada Report 4 Mar 2012 08:06

I have to go to

.................. and then I can open My Threads every time. I can also refresh the page in My Threads, with no problem

Most times on I can neither open My Threads nor refresh the page while on that board.

weird :-S :-S :-S :-S



GlitterBaby Report 6 Mar 2012 13:53

Any idea when this problem is going to be looked at


Estelle Advisor Report 6 Mar 2012 16:15

Hi everyone, these problems should now be fixed. Please see Phil's explanation on this thread.


GlitterBaby Report 6 Mar 2012 18:11

Has just worked but very slowly

Why should I have to read on another thread as to whether or not this problem has been sorted?

Perhaps Phil or another member of the Team could post something on the Annoucements Board


MargaretM Report 6 Mar 2012 18:12

I'm very pleased to see that these problems seem to have been fixed but wonder why it took so long? This thread was started Feb 2nd.


GlitterBaby Report 6 Mar 2012 19:25

Well that did not work for very long as back to error messages

How many times does an error message have to be logged for the Team to take a look at the problem ?


JoyDean Report 6 Mar 2012 20:12

When did my threads work today?

Sorry. An error has occurred
The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo. :-(


SylviaInCanada Report 6 Mar 2012 22:31

I got in first time, and fast

Got into My Threads first time ....... but only after a long wait. I was expecting the Error message, but was lucky!

Let's hope that the "fix" works for longer than a few hours.