Help Centre - Frequently Asked Questions
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- Deleting your Family Tree
- I want to delete my registration
- How Do I Delete My Tree?
- How do I remove someone from my tree?
- Removing A Thread
- Building your Family Tree
- Trouble signing in/ login details not accepted
- Deleting Hot Matches
- My contacts
- What is the archive?
- I seem to have more than one registration
- What are Relative Profiles?
- Importing Gedcoms
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
I seem to have more than one registration
Unfortunately, if you have registered more than once with us, we are unable to merge the duplicate registrations. However, we can transfer any subscription or pay-per-view credits from one registration to the other.
When you sign in to the site you will see a page with details of each registration. Please send the details of both registrations to the support team with instructions on which registration you would like to keep. We can delete the duplicate registration, but any contacts or tree details on this registration would also be deleted.
If you cannot remember your old log in details, then please send us your full name, year and place of birth. This will help the support team to locate the duplicate registration.
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