Help Centre - Frequently Asked Questions

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If none of the above FAQs answer your question, please submit your query to our dedicated support team.

How do I make the text bigger or smaller on my screen?

If you feel that the text displayed on the website is too large or too small, you can change the size by using the menu toolbar at the top of your screen.

For Internet Explorer 7, 8 or 9 click on 'Tools' ( in the top right hand corner of the screen) and then select 'text size' or 'Zoom'.

Google Chrome, click on the spanner icon which will be shown in the top right or left hand side of the page and then select 'Web content' You can change the font size from here.

If you're using Mozilla Firefox as your browser, then go to View > Text size and select 'increase' or 'decrease' to change the size of the text.

Download our eBook

Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.

Trace your living relatives

Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.

Build your family tree

You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.

Add your photos

You can easily add your photos and scanned images to your Keepsafe and decide exactly who gets to see them. You can search images added by other members too!

The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

Start reading

Get help from the community

Have you reached a brick wall with your research? Then go to our Community area and ask for some help. Or you can use it to make new friends and meet like-minded people.