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Contact Centre

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ProfilePosted byOptionsPost Date


Martin Report 15 Sep 2004 07:57

Is anyone else not happy with the Contact Centre system? I can understand that Genes Reunited need to protect your identity when first contacted by someone but you used to receive the actual message with an EMail address and so were then abke to contact the person direct. I was away from home for a few days recently. I received notifications of messages but I was unable to read the messages because I was only connecting briefly to download EMail. I would prefer an option to be able to receive the full message rather than just a notification. Also to have the EMail address of the person contacting me so I can reply direct. I often send an extra of my tree to the person contacting me and this is much easier when sending direct than allowing Genes Reunited system to mangle the formatting. Martin

Nanna Gaynor  (June nr Preston's Daughter)

Nanna Gaynor (June nr Preston's Daughter) Report 15 Sep 2004 09:09

Yes, I agree it's annoying...... I had an automatic email from someone I contacted who I think is a family member. They sent a message back via genes asking to see my tree...... Th message from genes said to either click to allow or if i wanted to see more surnames from their tree or find out more to go to my contact centre........ but WHERE IS THE CONTACT CENTRE? I can't find it....... maybe i'm just thick! Frustrated G


Martin Report 15 Sep 2004 12:35

I also do not like the default setting that allows people access to you my tree when I send them an initial message (not sure if it is still the case). It is better to have the full address because I have often found with Genes Reunited that I have had very promising messages from someone but then nothing further. With an EMail address you can at least try contacting direct. "Contact Centre" is just the name that Genes Reunited use on your Home Page for access to your Messages Inbox. Martin


Carole Report 15 Sep 2004 18:45

Martin, I don't think it automatically gives them access to your tree. You have to click to allow access. None of my contacts have ever been given access automatically. I imagine they introduced the new message format because of complaints that the email address was given to the receiver, but speaking personally, I have to agree with you - I hate it! Carole


47551 Report 15 Sep 2004 20:42

It is also another way for GR to get more money as non paying members cannot now get emails direct. So, if you contact someone that is not a paid up member, they cannot reply unless they pay their subs. Those of us who have paid up wait and wait for replies that we will never get. I think that we should know, when we want to contact someone, if they are paid up or not. If they are not, we might as well not bother contacting them, as it is a waste of time. Don't think I will bother to renew my subscription next time unless there are major changes. Nesta


Nina Report 16 Sep 2004 09:35

Nesta I'm pretty sure you can reply to a message in your inbox if you are a non paying member. I have another membership on here ( a non paying one), so sent me a message and we will test it. Search names for Daniel Coates born Hasketon and contact me that way.


Genes Advisor Report 16 Sep 2004 10:04

Thanks for your comments on this. I would like to take this opportunity to clarify that non paying members CAN read and reply to messages. You do not have to be upgraded for this. There are security reasons for clicking through to the site to read messages. And we also realised that some email providers were blocking our reply to message buttons. These combined lead to the decision. We hope this doesn't cause to much of an inconvenience and that the overall improvements to site are a benefit to you. Very best, Michelle


Nina Report 16 Sep 2004 10:10

Michelle Thanks for the confirmation. It is a pity that FR does not work in the same way - it does demand that you a paying member to reply to message in your inbox.

Joy Kentish Maid

Joy Kentish Maid Report 16 Sep 2004 10:10

Having read that "non paying members CAN read and reply to messages. You do not have to be upgraded for this.", I am becoming concerned as to what the £7-50 membership is actually for, and wondering what is the point of re-subscribing when my membership runs out in April. I would be pleased to be told the advantage of paying, or disadvantages of not paying. Thank you. Joy


BrianW Report 16 Sep 2004 10:30

Reply to Michelle In simple terms: Personally, I find the new system to be a pain in the proverbials compared to the previous arrangement when direct contact could be made.

Joy Kentish Maid

Joy Kentish Maid Report 16 Sep 2004 10:56

Michelle - also, I agree with Brian, "the new system to be a pain" - because, as I have said in a message in feedback, one can block incoming emails if one does not want to receive them, but with the new system they just appear in messages in the site and can appear again from people, whether you want them or not. Joy


Anne Report 16 Sep 2004 12:44

However, I am finding it quite useful! I can keep much better track of contacts and why I/they contacted. If I want to send more details I just ask them to send their email. This way I don't have an Outlook express box full of people who I'm not sure why they contacted me! Anne


Martin Report 17 Sep 2004 12:49

Added by Carole Button GC on 15/09/2004 18:45:51 Martin, I don't think it automatically gives them access to your tree. You have to click to allow access. None of my contacts have ever been given access automatically. If you make an initial contact to someone from Names Summary, i.e. not using Send Reply, then the default is to allow then to view your tree. You have to remember to untick the box. It does not happen if I click on your name to send you a message. Martin

Christine in Herts

Christine in Herts Report 17 Sep 2004 12:59

I think, on balance, I prefer to be able to choose whether or not to give out my e-mail address when sharing info, so that aspect of the change seems OK to me. That thing about not having your personal e-mail full of unwanted GR contacts seems reasonable, too. I've just checked: you have to un-tick the "allow access" button when sending a contact message via the New Names list if you don't want to open your tree to someone who may have nothing to do with your family. Given that the first contact is purely speculative, I think that's a bit iffy. Christine

Maz (the Royal One) in the East End 9256

Maz (the Royal One) in the East End 9256 Report 17 Sep 2004 13:06

YES ITS DRIVING ME MAD !! - can't even put your own e-mail address in without adding spaces and brackets and splitting up words like ya hoo etc. We were quite adequately protected before, now once you have contact and want to keep in touch its a right pain - AND it doesn't set out your message as you type it, it all gets bundled up together in one lump! - AND I don't want all and sundry seeing my tree if I forget to click a box. Maz. XX

Christine in Herts

Christine in Herts Report 17 Sep 2004 13:19

Yes - those lumpy messages are definitely a backward step. Not everyone bothers too much with punctuation, so if they also lace the message with text-speak the lack of paragraph-spaces makes it unreadable. Christine


Jan Report 17 Sep 2004 14:21

Agree with all you are saying but I did reply to a message giving my email address without brackets and it was obviously received OK as the person (from NZ) emailed me personally this morning.


Martin Report 18 Sep 2004 22:56

ROOTSWEB manage to have a box you tick if you want to display your EMail address so I can't see why GenesREunited can't do something similar. Martin


cazzabella Report 18 Sep 2004 23:54

I used to have a lot of problems with GC mail going astray or into my junk box, but this is no better. Ideally, I would like to know that my mail has got there, and that it's been picked up, then I can stop wondering about whether it's not been read yet, or someone just isn't replying, or if it even arrived in the first place. There's nothing worse than offering to share what you have with someone, only to never get a reply and not know why! I too do NOT want to have to remember to block a new contact's access to my tree; surely it should be the other way round? I should be checking a box to say Yes they can look, not uncheck it to say No. As for the paragraphing, don't get me started on that or on the text stuff. I know it's fashionable nowadays to abbreviate everything, miss out punctuation and not worry about spelling, but it just makes me so cross! Carole


Margaret Report 19 Sep 2004 00:21

I'm having the same problem at the moment. I have been contacted by someone who I know is related but giving him access to my tree wont help, we all know how difficult it is to navigate trees on GR especially large ones. Also some of the info I want to give him is not on my GR tree. All I want to do is give him my email address and he is trying to do the same, with no luck at all. Have just replied again using spaces etc. Dont hold your breath!!!!!!!! Do GR want to help us with this hobby or just make huge profits? Michelle I would like an answer for this question, have emailed GR direct, still waiting. Margaret