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Anyone have a BEKO washing machine? Help!!!

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ProfilePosted byOptionsPost Date

Redharissa

Redharissa Report 18 Jul 2008 18:18

I bought a new washing machine yesterday but am convinced it has a fault.

I cannot get the machine to abort/cancel a program. It just carries on going! Even if I turn it off and then back on, it won't reset.

Help, I need to stop it to get something out of the drum and the wash program seems to last 3 hours!!! That is NOT a fast wash in my books!

♥ Kitty the Rubbish Cook ♥

♥ Kitty the Rubbish Cook ♥ Report 18 Jul 2008 18:20

Well your washing will be really clean:))

Sorry................on a more serious note, I hope someone can help you out soon.

SilverLady

SilverLady Report 18 Jul 2008 18:24

Can you drain off any water already in the drum and reset?

♥ Kitty the Rubbish Cook ♥

♥ Kitty the Rubbish Cook ♥ Report 18 Jul 2008 18:25

"I bought it with no instruction manual so dont know how long the cycles last, i put it on cotton 40degrees and it washed for 2 and half hours-too long.I need to know which setting is quick wash and how long does it take."

From this site

http://www.fixya.com/support/t376582-beko_aa_class_washing_machine_1000rpm

Pam

Pam Report 18 Jul 2008 18:28

If you cant get it sorted get the store to take it back and get a replacement - the store should honour 28 day replacement - beko will.
Good luck

AnnCardiff

AnnCardiff Report 18 Jul 2008 18:33

yers ago when I bought a Hotpoint washer/dryer it failed to work - they changed it immediately with a new one when I contacted them

Hayley   Empress of Drama

Hayley Empress of Drama Report 18 Jul 2008 18:35

Tracey I have a Beko washer and cooker....the cooker is fine never had a problem...but the washer ..never again

Eddie

Eddie Report 18 Jul 2008 19:05

Beco is a comet own brand contact store they should be able to run through the programes with you regards eddie

Redharissa

Redharissa Report 18 Jul 2008 19:09

Thankyou. The information and comments are very helpful. So, I'm not the only person who gets cross with long wash cycles and is in search of a quick wash cycle.

Rotten thing is is the BEKO is the only machine which fits in the space without jamming the cupboards and, on paper, it looked like it was energy and water efficient. In practice, I've never had a machine which takes so long and uses so much water. Its programming is so illogical as to render it totally unfit for purpose.

If anyone does felt making it would be superb!

It went totally mental on the 1st wash where I had to do a 90 deg cotton cycle plus detergent in an empty machine. Even though I only put a tiny bit of powder in, half the kitchen filled up with foam which was generated continuously over 3 hours. You gotta laugh!

Redharissa

Redharissa Report 18 Jul 2008 19:11

I have the manual but the machine function bears no relation to the instruction!

Malc /GG and Jackie

Malc /GG and Jackie Report 18 Jul 2008 19:11

Tracey, which Model number is it - I used to install Beko's in my last job and may have some info on them somewhere.

Jackie

InspectorGreenPen

InspectorGreenPen Report 18 Jul 2008 19:14

If you bought it yesterday, then you need to go back to the shop that sold it to you and ask them.

If it has a fault then they should replace it. Otherwise they should be able to tell you were you are going wrong, if indeed you are.

However, Beko is not a top of the range brand, so don't expect too many whizz bang facilities, but it should be fit for purpose.

Redharissa

Redharissa Report 18 Jul 2008 19:19

The model is WM6152W.

I don't actually need loads of features. I only ever used the 30 and 40 degree washes on my previous 14 year old machine and the washes often took 40 minutes to 1 hour. My old machines longest cycle was the 90 deg cotton wash and I used to moan about the 2 hours that took. BEKO takes 3 hours and, even then, the washing comes out sopping wet in spite of a 1500 spin speed (old faithful did much better on 1200).

Sadly my old machine is dead and the repairman said last year it had too much worn out to make it economical to fix in future - even if I could get the parts.

Malc /GG and Jackie

Malc /GG and Jackie Report 18 Jul 2008 19:51

Looked at the Beko website and according to them, that machine doesn't exist!!!!!!!

Where did you get it from? Hope it wasn't an "old" model they have sold you that had been returned or something.

Redharissa

Redharissa Report 19 Jul 2008 00:42

Hi again. I love the idea of the infernal machine not existing. It is either a horrible nightmare or Beko just want to forget they ever designed such a creature! The model number Iis correct - I just double checked. Googling the model number brings up quite a few best buy hits.

It is looking more likely that my machine may have a fault. The glass door temperature on the hot wash becomes far hotter than that of my oven and would burn the hands of any curious child. That CANNOT be legal surely? Also, there is a program cancellation feature but it does not work in spite of me following the manual to the letter.

I've never been in this situation before but would Comet give me my money back if the machine is unsuitable? I did stress to the saleswoman the essential feature I needed in a washing machine is a quick wash program, and that I tend only to do low temperature washes but needed a fast spin. So far it has failed to meet those minimum specs.

Gwyn in Kent

Gwyn in Kent Report 19 Jul 2008 00:49

If the machine is 'not fit for purpose', I would think you could definitely get your money back.
I would get onto Comet as soon as you can tomorrow and say you want a replacement.
The hot door sounds dangerous too.

Good luck.
It's awful to be without a good working machine. We had to replace recently and I was lost without one.
Washing for 5 seemed to take forever.

Gwyn

Theresa (Cork, Ireland) 157164

Theresa (Cork, Ireland) 157164 Report 19 Jul 2008 02:12

I know it may be a silly question but is the drain tube fitted properly???? I was in hospital when my OH fitte out machine and he complained it tok too long to wash. When I got out of hosp I rang the engineer and he said the out tube wasnt 'levelled'??? and therefore the machine took longer to empty than normal...

love Theresa

Redharissa

Redharissa Report 19 Jul 2008 09:57

Yes it is all fitted correctly. A friend with proven plumbling skills plumbed it all in for me.

I've since managed to see several reviews for BEKO washers and loads of people moan about the lengthy cycle times, and some even mention not being able to stop the program. The manual indicates that it is possible to shop the program by pressing the buttons in a particular sequence. Needless to say I've followed the instructions to the letter but to no avail.

Off to Comet to see what they can do about it!

Redharissa

Redharissa Report 19 Jul 2008 13:26

No joy :o(
I bought machine from Currys (I'm always mixing it up with Comet) and they agreed it is likely to be a fault. They gave me a premium rate phone number to call BEKO about it but unfortunately I can't afford to call premium rate numbers. Damned customer service rip off! Maybe saynoto 0870 will have a way out. Will have to raise hell on Monday when everyone is back at work.

♥ Kitty the Rubbish Cook ♥

♥ Kitty the Rubbish Cook ♥ Report 19 Jul 2008 13:46

As you bought it from them, why can't they help you out?