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having trouble exporting gedcom

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ProfilePosted byOptionsPost Date

Daniel

Daniel Report 2 Jan 2013 09:24

day 7 and the saga continues :-\

Alisdair

Alisdair Report 2 Jan 2013 19:59

Come on GR ....get things fixed.

Just let me export my tree as a Gedcom and I'll not bother you any more.

Mind you, I'll not be renewing either, as the farce of the last 10 days or so gives me no confidence in you.

I have been using GR for as long as I have been aware of it, and FR before that. But in future I will subscribe to one of the other firms for information, and using the free sites where possible.

I used to recommend GR to friends, colleagues and clients, but no longer.

In future I'll be keeping my tree in a "Stand alone" program on my netbook.

Daniel

Daniel Report 3 Jan 2013 00:03

this is ridiculous, i have paid good money to use this site and it doesn't do what its supposed to do, very frustrating and disheartening

Daniel

Daniel Report 3 Jan 2013 10:11

day eight of the gedgcom saga over two weeks of tree troubles and sill no real answers

OneFootInTheGrave

OneFootInTheGrave Report 3 Jan 2013 10:55

Daniel,

It is ridiculous and the lack of information from those in charge is to put if politely, (don't you wish you could swear on the boards), abominable.

Yesterday I was at long last I was able to work on my tree and made some adjustments to dates and places of birth, death,etc.

I could not back my tree up after double checking everything was correct because of the absence of the Gedcom facility.

I logged on this morning only to find that all my work was a a total waste of time as all the dates and notes that I made on individuals details have disappeared overnight.

I know everything was there last night because I double checked before I logged off :-(

Daniel

Daniel Report 3 Jan 2013 19:05

hooray its finally up :-D

Elaine

Elaine Report 3 Jan 2013 20:09

I have been a member for several years and am still fumbling. I see GR have apologised for the inconvenience of the site being down over the holiday period. Do we get our money back for the times this happens? So inconvenient and expensive.

Alisdair

Alisdair Report 3 Jan 2013 20:35

I'll try again tomorrow when the site will be less busy ...I'd like an up-to-date Gedcom before I add anything else to my tree.

Karen

Karen Report 3 Jan 2013 21:04

Now managed to export the Gedcom! Yay! Just in time for my (rescheduled due to the site problems here last week) visit to GROS/Scotlands People tomorrow. Do wish they'd announce it or let you know when things are fixed, instead of having to check for at least a week to see if the thing you want to use works...