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ProfilePosted byOptionsPost Date

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 17:50

That is the email address that was given to reply to on the email to ask an opinion on their "new look"Beta site Roy.
I know it is not their normal one for complaints/help but it is the one I was asked to reply on by the GR team..

KenSE

KenSE Report 20 Jul 2012 19:19

Is there a fault that causes the same message to appear on more than one thread?

FannyByGaslight

FannyByGaslight Report 20 Jul 2012 21:21

Dont know...Is there?? :-D

SylviaInCanada

SylviaInCanada Report 21 Jul 2012 01:28

Roy

I also got the theteam@genesreunited.com as the return address to use for feedback on the makeover.


It would not work with my home email


so I decided to use gmail.


I copied over the feedback, and tried to send it to theteam@genesreunited.com


gmail said that address was not valid for GR


so I tried theteam@genesreunited.co.uk (as given by someone else


gmail said that address was not valid for GR



so I tried support@genesereunited.co.uk




success.




But the letter most definitely gives a link to theteam@genesreunited.com




sylvia

Porkie_Pie

Porkie_Pie Report 21 Jul 2012 08:26

Sylvia, I have realised that the email addy theteam@genesreunited.com
appears to be causing problems for some people but why are members repeatedly trying to use an addy that has problems?

Surly when you go to the beta site and want to give feedback it must be easier to give that feedback using the link on the actual beta site rather than going back to the link on the received email? or by entering the flawed email addy from your email service?

It is a beta site so it's their for testing purposes and that would include testing the links within the site for contacting GR

If all else fails you can always use the one of the other email addresses such as support@genesereunited.co.uk

If i go home and my key broke in my front door then i would enter through the back door rather than standing outside wait for the locksmith


Roy

Mark

Mark Report 21 Jul 2012 13:09

Is anyone having issues with adding new people or new data to people already in their trees - i know i am

Porkie_Pie

Porkie_Pie Report 21 Jul 2012 13:13

Mark, yes other people are,

You need to contact GR with your problem

Roy

SylviaInCanada

SylviaInCanada Report 21 Jul 2012 23:38

Roy


to be honest .......... I did not think of using the contact through the Beta site. I just remembered the email which said ....................


"Your feedback is important to us, so whether you love it, hate it or think we could improve it with a few changes, please let us know by sending your comments to theteam@genesreunited.com "



That to me reads that they want feedback sent to that email address.



In any case ............................ I could NOT send any kind of comment through the beta site, as the GR server will not accept any email sent from my server. It has not done so for more than 2 years

I have to go to gmail to contact them



and that was the more interesting point ............

............ that the email address THEY gave for feedback was not accepted by gmail ..... calling it a "non-valid address for GR"



I'm already using the back door, you see




sylvia