Genealogy Chat

Hi - the thread has now been removed.
Natasha

Still not answering questions so here is another one.

A member posted on an old thread and included their email addy. I posted on the thread that it was against the Terms & Conditions to display it and also sent the poster a message explaining they should go back and edit their post. Did also mention that it could get sent for review etc.

Eventually the member opened my pm but made no effort to remove their email addy. Gave them plenty of time to do it so I sent it for review. Did explain that the member had opened the pm etc when I reported it.

Expected to hear from the GR Team yesterday but did eventually get a message this morning. They can not have been working yesterday given the length of time taken to deal with a reported thread on this board.

So my question is simple

Why did the Team report back to me and still show the members email in their reply ?

Surely some training on this type of review needs to be done so that a members email addy is removed completely before a reply is sent to the member that reported the post.

Perhaps this is something that needs to be discussed with Nicky for future training.

Can the Team have acted against their own T & C's or is this a case that needs discussing by looking at the Data Protection Act?

Over to the GR Team to discuss !!!!!!!

Hi Glitter Baby,

As you’re aware, it is standard procedure for the customer support team to let members know which message board post has been reported. In this case you told us that someone had added an email address to their post and they were simply replying to your email and confirming what you had already reported. I will pass on your suggestion that they shouldn't quote reported posts where there is an email address. The thread has now been edited to not show the email address.

Natasha

Would you please draw the Review team's attention to this thread? Although there was probably nothing wrong with the content, the title is stretching page one of general reviews.

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1332306

Thanks for pointing this out Detective - I'm asked one of our developers to look into it & fix.

Natasha

Hi Detective, this has now been fixed.

Thanks for letting me know,
Natasha

Thank you Natasha :-)

hello Natasha,
can you find out why I keep having trouble viewing the record's,
I have gold membership so I should not keep being diverted to the membership prices to view the census recoerd's from 1841-1891.

what is going on with this site,this has been happening constantly for the last 2 day's.
please see if you can sort this out or at least find out what the problem is and how long it will be going on for.

thank you.

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1332231

Could the Team please investigate why some members have Emoticons and others have not.

I can probably have a good guess at what the answer is going to be anyway - change to Google Chrome.

Hi Natasha,

If you could take an issue up with the support as I believe there is an issue with GR and membership renewals which happen over the weekend.

I haven't had access to the site over the weekend and when I tried to post on the boards I kept getting the sign up page. At the top of my page was the wording renew on the toolbar.

I had auto renew turned on and had my first email on Friday 5th October saying my membership had been renewed. Yet I couldn't use the site over the weekend. I only have gained access on Monday morning our time.

I've had a couple of emails now with different receipt numbers saying my membership had been renewed so now I'm concerned my card could have been debited more than once.

I have sent an email to support over the weekend but yet to receive a reply but I gather I will receive one when they return to work on Monday morning.

I look forward to your response.

Kind regards
Gai

"I will pass on your suggestion that they shouldn't quote reported posts where there is an email address. "

Has this actually been discussed or put into action as once again this morning a reported post has been sent to me including the full address and phone number.

DISGRACEFUL !!!!

Why have the Team put back the reported post and still allow it show the address

Perhaps the Team should read the Terms & Conditions and the guidelines that are showing on the Find Living Relatives Board

Will just have to report it again

Hi Gai, sorry to hear you had problems logging in over the weekend. I replied to your post on facebook - and I believe the customer support team got back to you this morning. So I hope it is all sorted out.

Hi GlitterBaby, I will discuss this with the customer support team.

Thanks
Natasha

hello Natasha no answer for me then.

Hi martynsue,
Sorry you hadn't received a reply. Unfortunately this isn't something I'm able to do - if you could let our support team know, they'll be able to help. In case you don't have their email address it's: [email protected]

Natasha

At least the posts containing the address has now been removed. No notification from the Team but you can not have everything.

Natasha I would appreciate feedback from the Team on this problem

Thank you,

Maureen

Hi Natasha,

Here is the response I've received from support

Dear Gai

Thank you for taking the time to report this problem.

I have passed the details of this specific issue to our technical team to look at and investigate.

Your patience while we work to resolve this is much appreciated.

Kind Regards,
Rachel
Genes Reunited Support Team



so hopefully they will come back to me shortly and explain why this happened and also investigate how many times my credit card has been debited.


Gai

Is the Team any nearer to sorting out the problem of lost Emoticons ?

Hi GlitterBaby,

They should be working for everyone, I've asked the technical team to look into it again.

Natasha

I've sent you a PM GlitterBaby for some more info on this.

Thanks
Natasha