Genealogy Chat

Susan ................

I've mentioned this way of putting emoticons on several times over the last few weeks!

other "codes" to use are ........................

always closing up spaces of course :-)

PLUS, always leave a space between the last letter of a word to a comma or period ........... otherwise the symbols don't work


: - D ................. :-D

: - ( .................. :-(

: - P ................. :-P

< 3 ................. <3

: - O (capital O) .......... :-O (shock)

Thanks Sylvia

I could not get it to work for me back then but for some reason it worked yesterday.

I have put it on a notepad I use now so I won't forget :-)

Suex

Hi Everyone,

I wanted to let you know that after three hugely enjoyable years working on Genes Reunited I am now moving to a new position in one of our company’s sister sites, The British Newspaper Archive. Whilst I’ve only been working as the Genes Community Manager for the last 6 months, I’ve really enjoyed getting to know you all and working with the product and technical team to get your concerns and suggestions implemented.

The new Community Manager is Shelley, who’s worked with the company for over a year and is a family history enthusiast currently researching her Burton family history.

All the best,
Natasha

Congratulations and good luck in your new position Natasha.

Well explains the total lack of interest on this thread by Natasha

Just hope that Shelley does a better job

Good luck in your new position, Natasha

Thanks Sylvia and Detective for your kind wishes.

All the best,
Natasha

From 14th October 2013

Well I am beginning to think that no one works at GR or understands simple questions !!!

Sent a message to Support asking if a lookup thread, gave the link, could be closed as the original poster is no longer a member but people are still adding their requests to it.

Part of the message I received this morning:

"I have passed the details of this specific issue to our technical team to look at and investigate"

Why does this simple request have to go to technical team surely it is quite simple for some one at GR just to put "Thread Closed " like shown on the Icons on left hand side of this page



So today I will ask the same question - why can threads not be flagged as closed. There is another one on Find Ancestors Board that has surfaced after 4 years. I do not want to report it and it get deleted.

Likewise Glitter baby I will ask my question again of Shelley .
Will you investigate the Compatibility mode on the boards so I can see my Emoticons please.

I have asked this question numerous times over the last year with nothing being done .
Running Internet explorer XP.

I am not changeing my Browser,I should not have too, my computer works just fine on all other sites just not yours ,the problem is at your end.

Susan

Shelley

Whilst waiting for the developers to look into this, could the posts awaiting review be reviewed, please? (taking into account that others have been reviewed recently).

When will Shelley be putting in an appearance?

Thank you Natasha! Wishing you the best of luck in your new role.

Hi Everyone,

Looking forward to continuing as Community Manager, answering your questions, queries and suggestions, so please continue to post.

To offer some background I have been with Genes Reunited for a little over a year, which I enjoy as it allows me to feed my interest in family history!

If there is anything you would like to discuss, please feel free to PM me.

I look forward to working with you all,

Shelley

GlitterBaby, Susan and Joy Kentish Maid, your points have been noted and I am currently following up.

Shelley

Talk about initiation by fire! :-)

Welcome,Shelley.

And good luck. :-)

Maureen

Why are posts sent for review taking more than 24 hours to deal with ?

Thank you, Shelley.

Thankyou Shelley for your reply ,good luck in your new job.

It has been a tad frustrating of late to get answers to some of the questions some of us post on here.

Susan

Thanks everyone!

GlitterBaby, Susan, please bear with us. The team are working on all of your points. If there are any additions to the matters raised feel free to contact me.

What happened to the option to contact support on general matters?

The folloiwing are the options now offered.................nothing for those of us who simply want an answer to a question


Need help using the site?
Read our most Frequently Asked Questions about how to discover your family history here.

If you can't find the answer in our Frequently Asked Questions, you can contact our Support Team.

I would like to remove myself from the site.
You can remove yourself from our systems, including any personal data you have logged by clicking here.

I want to report abusive or unsuitable content.
If you wish to report any abuse of the system please contact our abuse manager and we will quickly remove the offensive material. (Please do not use this email address for any other queries. They will not be answered.)

I would like to advertise with Genes Reunited.
If you wish to advertise on the Genes Reunited site please contact the Genes Reunited sales team to discuss solutions.

I want to discuss promotions with Genes Reunited.
If you wish to discuss promotions or partnerships with our site please contact the Genes Reunited promotions department.

I need to contact the Genes Reunited Press/PR Department.
View Genes Reunited press releases.

If you wish to contact us regarding interviews or any other press related subject then contact our Genes Reunited promotions department.

Reggie


some bright spark decided to make it difficult for members to cotnact GR.

You now have to go into Help

scroll all the way down until you see Feedback in the listing on the left

Click on Feedback

Click again on Feedback in the drop down box

Then you will see this .............


Feedback

If you have a suggestion that is not mentioned above and would like to let us know or if you would like to give us your feedback on the site please send us an email by clicking here



After all that ................ you can contact GR by clicking on "here"


not sure what the thinking is/was around this cumbersome method.



maybe Shelley could enlighten us?



Meanwhile, I shall continue to use straightforward email