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BUG: Keep having to login

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 13 Feb 2012 19:28

Today's email in the sequence from GR, from Estelle:-


"we are really sorry for all the problems you have been having. All of the details ahve been passed on to Phil and the tehnical team. You are not the only one experiencing these error messages. Phil will take a look at this when time allows. As I am sure you udnerstand our technical team are very busy. They are quite a small team and work on problems in order of priority.

I am very sorry for the inconvenience."

-------------------------

I replied as follows:-


"I do understand that the development team is very busy. But it is also very frustrating when all these problems are not being sorted, and corrected.

It does, however, seem to me that having a correctly operating system, with problems experienced by members being corrected, would be of higher priority than is seemingly the case. After all, many of these problems have been on-going for almost 6 months.

I know of many members who have given up in disgust, and left the site. I'm still hanging in there ........ but even my patience is running out!

I know what GR can do .................. and am still hoping that it will soon be back to that."

-----------------



now to wait again ........... and again .............. 'cos it is upto the development team!




sylvia

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 13 Feb 2012 20:58

It has always been a small team which is why I wish Bright Solid would spend money on employing more staff to enable the site to function properly.

Prioritising is important, certainly, and the issues have been ongoing, as agreed by genes reunited staff, for well over 12 months.
:-(

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

AnninGlos

AnninGlos Report 13 Feb 2012 21:37

Joy, when I am directed to that first sign in dialogue box now I ignore it an click on one of the community boards, I then log in at the top of that board and it works, at least I am only logging/signing in once. :-)

Researching:
Photo tulip tree Tenerife: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy Kentish Maid

Joy Kentish Maid Report 13 Feb 2012 22:00

I sometimes sign in once, twice, not bother etc, Ann :)

But why should we have to take roundabout journeys? The site should function properly without its customers going round in circles to enable it to function.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

AnninGlos

AnninGlos Report 14 Feb 2012 09:12

Ah, getting better that is twice this week I have come straight in without logging in :-)

Researching:
Photo tulip tree Tenerife: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

SylviaInCanada

SylviaInCanada Report 14 Feb 2012 19:53

reply no. 6 in the sequence of emails



Thank you for taking the time to write back to us.

I also apologise for the time it is taking to correct these errors. I will pass your comments over to Estelle.


Kind Regards,






big sigh ..............................





sylvia

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 15 Feb 2012 16:31

Had to log in again today Lol!!!!

Researching:
Photo tulip tree Tenerife: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy Kentish Maid

Joy Kentish Maid Report 15 Feb 2012 17:26

Just logged in.

This is the only site in which this happens. My computer is only used by me and it is totally up to date concerning browser etc.

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Joy Kentish Maid

Joy Kentish Maid Report 23 Feb 2012 20:41

A genes reunited response to not being able to log in:

"Hi guys - All of those who choose to stay logged in are given a cookie so that we can remember you when you come back to the site. This cookie also tracks other things, and if you are a frequent user of the site it can get too large and starts to dispose of it's oldest tracked data. This could be why the site does not remember you and makes you log in again. We are going to look into this and see if we can alter the way it works. Apologies for any inconvenience."

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 23 Feb 2012 21:08

well,


I have just had to sign in 3 times in succession, in the last 24 hours.

Twice yesterday, once about an hour ago.


so the "cookie" didn't even keep its memory for 12 hours!

:-) :-) :-)

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 25 Feb 2012 10:08

:-|
Please enter your login details:
:-|

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

Joy Kentish Maid

Joy Kentish Maid Report 27 Feb 2012 12:04

:-|

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 27 Feb 2012 17:41

First visit today ...................... had to log in just now

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 28 Feb 2012 04:01

time for evening visit to site


.................... just had to log in, again :-|

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 28 Feb 2012 16:27

This morning I had to sign in 4 times, one after the other before it let me in. Then the site went down. Apparently if I had been on FB I would have known there was a problem but I wasn't so I wasted half an hour trying to get in. :-(

Researching:
Photo tulip tree Tenerife: Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Joy Kentish Maid

Joy Kentish Maid Report 29 Feb 2012 14:53

Twice.

I miss TootyFruity. :-(

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 1 Mar 2012 01:23

just had to sign in, wait, then sign in again


........ all for a quick visit to the site before dinner


:-( :-( :-|

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Joy Kentish Maid

Joy Kentish Maid Report 1 Mar 2012 20:09

Please sign in here

Enter your details

You need to sign in before we can take you to this page:

X four before it would allow access.

:-|

Researching:
Sadd - Suffolk, Newton - Buckinghamshire, McCusker - Galway and Fermanagh, Brooks - London, and many others

SylviaInCanada

SylviaInCanada Report 1 Mar 2012 21:30

have made 2 visits to GR in the last 5 hours


had to sign in on both occasions :-D

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 3 Mar 2012 05:13

I've just had to sign in again .............

........ that's every time today (3 visits)


......... 2 out of 3 visits yesterday


:-( :-( :-(

Researching:
Trolls' Restaurant, serving Fish and Chips since ???? .................................. ............................ .............. .......... .......................................................... To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

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