Help Centre - Frequently Asked Questions

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If none of the above FAQs answer your question, please submit your query to our dedicated support team.

How do I update my message board profile?

You can update your message board profile by going to the Account page. You can change your profile name, add a profile photo and add details of the surnames and regions you are researching. You can also opt to keep your real name private when contacting other members through the site. If you choose this your message board name will always be used in all correspondence.

Download our eBook

Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.

Trace your living relatives

Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.

Build your family tree

You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.

Add your photos

You can easily add your photos and scanned images to your Keepsafe and decide exactly who gets to see them. You can search images added by other members too!

New Military Records

New military records

Was your ancestor a war hero?

View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.

View military records today

Get help from the community

Have you reached a brick wall with your research? Then go to our Community area and ask for some help. Or you can use it to make new friends and meet like-minded people.