Help Centre - Frequently Asked Questions
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- Online safety
- Why are the offers only available to UK members?
- How Can I Take Out A Free Trial?
- Will I Be Charged Anything For The Free Trial?
- What are Genes Extras?
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- How do I print my tree?
- Where are my Hot Matches?
- What are Hot Matches?
- How much does it cost?
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- What are the Electoral Roll records?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
What are Genes Extras?
Genes Extras is a collection of exclusive offers and competitions for our standard and platinum members. It’s our way of saying thank you for subscribing with us.
Everyone can see the general offers page, but if you’d like to see more details about a specific offer you must be a subscribed member. In other words, you must have platinum or a standard subscription. Offers are only available to members in the UK.