Help Centre - Frequently Asked Questions
Search
Search Results
- Online safety
- Why are the offers only available to UK members?
- How Can I Take Out A Free Trial?
- Will I Be Charged Anything For The Free Trial?
- What are Genes Extras?
- My contacts
- My updates
- Living relatives
- How do I print my tree?
- Where are my Hot Matches?
- What are Hot Matches?
- How much does it cost?
- Sending messages
- How do I update my message board profile?
- What are the Electoral Roll records?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Where are my Hot Matches?
Hot Matches randomly takes 50 names from your tree, excluding common names such as Smith and Jones, and matches them with names on other members' trees. We also match the year and place of birth. You can then contact the member to see if you might possibly be related.
Super Hot Matches are a way of providing you with closer matches for names in your tree. Super Hot Matches match relations in other members' trees whose name, year of birth and parents match relations in your tree, providing a stronger match than normal hot matches. Occasionally you will find that there are no Super Hot Matches when you know there should be. It is simply because they haven't been picked up by our system. However, you will probably find that the Super Hot Match will be picked up in the future.
We have recently updated the way we search for hot matches. We have changed the logic so that they are more accurate. This may well mean that you don't as many Hot Matches as you'd expect. We are simply trying to send you the most accurate ones.
New Military Records
Was your ancestor a war hero?
View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.