Help Centre - Frequently Asked Questions
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- Online safety
- Why are the offers only available to UK members?
- How Can I Take Out A Free Trial?
- Will I Be Charged Anything For The Free Trial?
- What are Genes Extras?
- My contacts
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- Living relatives
- How do I print my tree?
- Where are my Hot Matches?
- What are Hot Matches?
- How much does it cost?
- Sending messages
- How do I update my message board profile?
- What are the Electoral Roll records?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Will I Be Charged Anything For The Free Trial?
When you register for a free trial, you enter your card details so that your first monthly payment of £19.95 will be taken when the free trial ends, 14 days later.
You can unsubscribe from this first payment or any other monthly payments at any time via the Account area.
To cancel the auto renewal, click here to go to the ‘Subscription Details’ link.
Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no payments are taken from your card once the trial expires unless you choose to continue with this.