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Suggestions: TREE

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ProfilePosted byOptionsPost Date

OneFootInTheGrave

OneFootInTheGrave Report 9 Jan 2013 14:53

We might see an announcement, and maybe a space ship from Mars will land in Trafalgar Square today ;-)

The last post on the Announcement Board, which is where I would hold we should be kept informed about these things, was on 02 January 2013 and that was to say:-

"Hello everyone, we are really sorry that you have been experiencing problems with the tree again. We have been having problems with one of our servers, which has overloaded and caused the error message. This has now been fixed and you should be able to use the tree again"

JerryH

JerryH Report 9 Jan 2013 15:29

And Pigs might fly..... :-D :-D

But don't think that any of the other sites are necessarily any better.

I know we moan when things are not quite as we would want but actually GR has a lot going for it... and it has recently shown its willingness to tackle some of the issues.

Jeremy.

PeeEmm

PeeEmm Report 9 Jan 2013 15:40

Jeremy

I admire your optimism.

PeeEmm

{24th August 2012 was the start of this thread}

OneFootInTheGrave

OneFootInTheGrave Report 9 Jan 2013 16:19

Jeremy,

I agree with you, it has has a lot of good points, I only have one real criticism, and that is summed up in one word "COMMUNICATION"

I think it is diabolical that no one at Genes Reunited has come to the Announcement Board and admitted there are problems and told us what they are and what they are doing to fix them.

Problems occur in all organisations, especially with modern technology. Most people will normally accept there are problems if they are told about them and know what is being done to resolve them and when they can expect them to be fixed.

Maybe that is asking to much



PeeEmm

PeeEmm Report 10 Jan 2013 00:13

....that has never been the GR style - rather they keep us in the dark.........

PeeEmm :-(

Roy

Roy Report 10 Jan 2013 00:15

I agree that GR does have a lot going for it. I agree that all organisations have problems with this modern technology, but so many, and all at once?
Why did GR remove the old setup before this new setup was thoroughly and properly tested and all these problems sorted out?
Why do they say they have kept the things we asked for when so many of the features we used to have have gone?
May is crunch time. If all this is not sorted out I will not be renewing my subscription, and as a now extinct Gold Member I am sure GR will be very happy to see me go. I constantly get newsletters telling me all the new records I can access, only to find when I log in to check them out that Gold counts for nothing now and I have to get Platinum. (More expense :-( )

Budgie Rustler

Budgie Rustler Report 13 Jan 2013 15:32

Thought for today...

If it ain't broke, fix it until it is.

KenSE

KenSE Report 13 Jan 2013 16:12

Well at least that is a suggestion unlike most of the recent posts on this thread.

My suggestion is that Genes summarise the suggestions on this thread and say which ones they might implement.


Angela

Angela Report 14 Jan 2013 02:19

I would really like to be able to put some sort of symbol on all of my direct line ancestors, so that I don't get 'lost' in my tree and others can quickly see where our common ancestor is.

Up until now I have been adding * after their names, but the new format will no longer accept this.

Thanks :-)

Sorry, I already posted this in the 'Suggestions' thread, before I saw this one.

PeeEmm

PeeEmm Report 14 Jan 2013 19:27

Angela,

I have often seen this * in the past and wondered what it was.

So, from you comments it seems that this no longer works!

PeeEmm :-(

Simon

Simon Report 15 Jan 2013 16:53

Angela,

I used to enter all my direct ancestors in UPPER CASE text - but the (now not so) 'new' tree doesn't like that and they all revert to lower case, which I have to say I find b++++y annoying. I have asked repeatedly for the ability to use upper case - and I've even shown them the line of code that needs changin! but to date no luck.

Ken, I suggested to Estelle several months ago that they should do something positive with all the comments and suggestions which members had made on these boards, and then to publish a summary on a weekly basis showing what they were working on to resolve... Well, I like to be an optimist!

I agree that 'communication' from GR is almost non-existent. That is probably the most disappointing thing about them. Even the 'Post of the day' on the home page is 4 days old.

Come on GR, get your act together. :-S

Joy Kentish Maid

Joy Kentish Maid Report 16 Jan 2013 13:42

Please wait...

http://tree.genesreunited.co.za/V3.3.4


And this is a tree with nothing in it.

PeeEmm

PeeEmm Report 16 Jan 2013 16:35

Joy

I just clicked on the link http://tree.genesreunited.co.za/V3.3.4 ...........
It takes me directly to 'my tree'.............. is that right?
Don't quite understand that...... :-S

Peter

Peter Report 16 Jan 2013 18:49

Joy,

I've just done exactly the same as PeeEmm ......... how much longer are we going to have to put up with all these assorted problems, and no apparent answers, on this Tree.

It appears that GR not only takes (little or) no notice of our comments on these threads, and have a similar amount of interest when contacted via Support.

Perhaps BrightSolid are trying to eliminate GR and put all their efforts into FMP.

KenSE

KenSE Report 16 Jan 2013 18:57

PeeEmm, yes that is right. That is just the url for the tree version 3.3.4. It's what you get if you click on Family Tree at the top of the page.

Whose tree is displayed is determined by whoever is signed in on the PC.

Although Joy's tree may have nothing in it, there are other things to be set up such as the other trees she has access to, which may be causing the delay.

PeeEmm

PeeEmm Report 16 Jan 2013 19:37

KenSE

Thank you for explaining that, it might help others as well ;-)

So it is just a 'hot link' ?

Regards

PeeEmm :-)

Mark Elliot Anstruther

Mark Elliot Anstruther Report 18 Jan 2013 19:57

In the last month I have had perpetual problems in loading my family
tree at http://tree.genesreunited.co.uk/V3.3.4

For a short while I found respite in loading
http://tree.genesreunited.co.uk/V3.2.4 but now that fails too.

I can't load my tree or view any other tree when given permission.

This just can't go on.

I despair of Genes.

Mark

Unknown

Unknown Report 24 Jan 2013 01:41

I agree with JohnlovesCocoa, I prefer the old tree, it has caused me to think twice about renewing subscription. This time only 6 months.

Roy

Roy Report 26 Jan 2013 05:18

Well I have suggested to Support they incorporate scroll bar or mouse-wheel scrolling into the site, and support say it is a good suggestion and they will pass it on the the technical people. So everyday I log on to check. So far nothing, and no message back to say it can't be done.
I have to drag the page down in full screen 26 times to get to my grandfather. I will need a packed lunch & a water bag to get back to my 10 X great grandfather.
Ancestory.com you can do it, why can't GR do it?
I have 10 ancestors who had two partners. 5 of them can handle the two partners, the other 5 can only handle one and need a copy of themselves to handle the other one. I have suggested GR make it consistent. Nothing has happened.

Hello brick wall, I enjoy talking to you. AT LEAST YOU LISTEN.

KenSE

KenSE Report 26 Jan 2013 10:19

Roy, try noting the position of the block marked on the tree icon when he is displayed, then in future all you have to do is to click on that area of the tree icon and it takes you straight there.