Suggestions

Why can I still not view newspaper articles via the genes website on my iPad? This would be very nice to be able to, and would mean I would be able to take better advantage of this part of my subscription.

Genieh :-S

Has anyone discovered the keepsafe is not allowing additions atb the moment? I have tried to add an article on firefox and on internet explorer a number of times and on three different computers and it comes up with an error every time. Can we have a fix please?

Yep, Martin, I've had the same problem today - unable to add items to my keepsafe.

Simon and Martin


GR seem to be no longer reading ANY of the posts on the Suggestions Board


it's only other members who now keep an eye open for new posts.


Sometimes we know the answer, often we don't


This sounds like a technical problem .............. that will need a software engineer to remedy.



email them at the following address ...............


[email protected]





but don't expect an answer before Monday at the earliest ............ they only work Monday to Friday 8:30 am to 4:30 pm

I have today attempted to add a profile picture to one of my relatives and it keeps coming up with 'an error has occurred'. I've tried umpteen times, so have now messaged GR for their help, whether they get back to me is another matter. Now I have looked on here and see that some of you are having similar problems. Will we get any joy? I wonder!! :-(

KathyS


It would be better to ask your question re the Pedigree on Genealogy Chat ................. I'm sure that you will get a faster, and better, response on there than on here


Then delete this one just in case someone accuses you of duplicate posting



I have a definite feeling that not many members are looking on the Suggestions Board either :-)

SylvialnCanada - Many thanks for your help. I will put the comment on the Genealogy Chat board. :-)

I have now raised the problem with Genes as suggested (twice) - no solution yet. I've been told it's been passed to their technical team for investigation. Hope its fixed soon.

Sylvia, what ever happened to 'Shelley' the 'Community Manager' who assured us she was going to read and respond to all the suggestions on these threads????!!!!

It seems she didn't last long - nothing posted since May 2014 - and it begs the question, is there actually anybody at GR who cares about us members who are paying their salaries?

And, yes, I too have reported the Keepsafe issue to 'Support'. :-|

Simon


there was a notice posted somewhere about 4 or 5 weeks ago from Alex to say that there would be no more Suggestions Board Roundups ...................


the last one was done in May


I do not know if Shelley has left or not ....... she was the 3rd staff member in 3 years to be given responsibility for the Round-ups.


I wish I could remember where I saw that notice, but the old memory is failing me on that!



It seems to me that the staff at GR is either extremely busy on various projects .................. or they have lost staff. They never have had a very big staff, at least not for the last 5 or 6 years.


Even members seem to have lost interest in keeping on eye on the Suggestions Board.


The best way to get any response for the last year has been to use that email address.


If it is a tree problem or a technical type question, always ask on Genealogy Chat board ......... there are several members who are pretty expert at answering those.

Hi everyone,

Please PM me if you are waiting on responses to queries raised and I will follow up with support.

Regards

Shelley

More hot matches. Lists of surnames how many from each region of UK.
Divorce records. More tree matches. Election records from 1960 to present date.
More death records. More experiment advice for beginners. More immigration information dates people became in the UK from 1900 to 1990. More data from European countries to help with family search.

Victoria


I can answer 2 of your questions ...............

the most ecent England and Wales and Scotland censuses are 1911

The next one to be released will be the 1921 Census .................... in 2021


There is a 100 year restriction on the release of census information ............ so you will never see a more recent one than 1931 in your lifetime ................ there was no 1941 census because of WW2.



Death records ................... you can find death records upto 1006 online on ancestry, if GR does not have .................... but again you will not find any after that as none have been put online by GRO.

You have to look for obituaries in papers, etc



Divroce records ........................ probably not, depending on the years for which you are looking


try this site

http://www.nationalarchives.gov.uk/records




help and advice is usually given by other members ............. try posting on Genealogy Chat



immigration information .............. records are not, and have not been kept for movement to and from Ireland, and not from Europe in earlier centuries.


You have to google for information in many cases ..................... or the information can sometimes be found on another site.

Victoria

You are not going to be able to track down people who have moved to Spain in recent years, as they probably flew there.... Unless you want to see the flight records for every one going on their holidays?

Again the divorce records you are after are much too recent, I certainly would not want mine available to all, should I be divorced

You are not going to get more tree matches if no one else is researching them

What the heck has happened to my tree on GR?

I open my Full tree. I locate a person. I add a Father & Save. My screen shows the person I added and a few immediately adjacent relatives. But instead of the person I added appearing as a parent, he appears as a spouse!!!. Refreshing the page simply shows the foot of the tree so I have to go to Full Tree again. Now the person I added appears in the intended relationship.

I added a number of people yesterday and had to through this nonsense every time.

This is driving me up the wall. Quite frankly, I have deleted auto-renew for this site and will be looking for an alternative.

GeeJay


you won't get an answer on here



email GR at the following email address, and tell them your problem .................



[email protected]




You could also post the question on the Genealogy Board ............. where some much more computer literate members than I may be able to offer you some advice.

Thanks Sylv

I was searching the site for the 'contact us' support address but that doesn't appear on the site anywhere. Strange - it used to be there.

GeeJayDubya

GeeJay

i believe you have to scroll down to the bottom of the page

Click on Contact us, then you'll get the email address


You can find a way to get to an internal (site) contact by going to Help, right at the very top, between Account and your name

and then following your nose ....................


but it's tedious


Keeping that email address handy is much easier, and faster :-)

Ah no .........


you have to go to Company Information ...... at the bottom left hand side of the screen

Click on that

scroll down below the map, and then you get that support@ email address

Back to the old tree - PLEASE!!!
CAN NOT FIND ANYTHING, USE MY TREE ETC. THE OLD TREE WORKED AND WAS EASY TO USE. :-|