Help Centre - Frequently Asked Questions


Complete FAQ Listing

How do I change the card I pay with?

We don't actually store your card details online. If you want to use a different card for your auto-renewal payment, you can do so from two weeks before your renewal payment is due. 
Here’s how you can change the card details.
• Select the option to renew your membership on your Genes Reunited homepage by clicking on 'subscribe'.
• Choose the membership package that you'd like.
• Click on the green box titled 'Subscribe'.  This is to the right of the payment options list.
• If you are a Platinum subscriber you’ll see the Additional Features page where you can add other records to your package. Standard members won’t see this page.
• This will take you to the payment page.  Please ignore the box at the top prompting you to enter your password.
• Go down to the next section and enter the new card details.
This will then be the card we’ll use for future payments.

The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

Start reading