Help Centre - Frequently Asked Questions


Complete FAQ Listing

How do I change the card I pay with?

We don't actually store your card details online. If you want to use a different card for your auto-renewal payment, you can do so from two weeks before your renewal payment is due. 
Here’s how you can change the card details.
• Select the option to renew your membership on your Genes Reunited homepage by clicking on 'subscribe'.
• Choose the membership package that you'd like.
• Click on the green box titled 'Subscribe'.  This is to the right of the payment options list.
• If you are a Platinum subscriber you’ll see the Additional Features page where you can add other records to your package. Standard members won’t see this page.
• This will take you to the payment page.  Please ignore the box at the top prompting you to enter your password.
• Go down to the next section and enter the new card details.
This will then be the card we’ll use for future payments.