Help Centre - Frequently Asked Questions


Complete FAQ Listing


If you wish to reflect an adoption by tracing both families, you will need to build 2 trees. In order to build both family trees you will need set up 2 memberships. If you log off the current details via the 'Sign Out' link in the top right hand corner of the site, then go to the register page you will be able to complete the second registration. Once complete you will be able to switch between memberships by logging off and entering the separate log in details each time.

We have put together a useful guide on tracing living relatives. It can be found here.

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