Help Centre - Frequently Asked Questions


Complete FAQ Listing

Why Haven't I Received Any Hot Matches?

We have had to stop running Hot Matches for a while as we had performance issues with the site. 

Our development team have just started to run them again but they won't be run every 14 days. 50 names will be randomly selected from your tree and matches will be sent out with these names. They will match place of birth and you'll also get some super hot matches. The names Smith and Jones won't be included.  It's a rolling program so it might take some time before you receive any.

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

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