Help Centre - Frequently Asked Questions


Complete FAQ Listing

Why Haven't I Received Any Hot Matches?

We have had to stop running Hot Matches for a while as we had performance issues with the site. 

Our development team have just started to run them again but they won't be run every 14 days. 50 names will be randomly selected from your tree and matches will be sent out with these names. They will match place of birth and you'll also get some super hot matches. The names Smith and Jones won't be included.  It's a rolling program so it might take some time before you receive any.

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras