Help Centre - Frequently Asked Questions


Complete FAQ Listing

I want to change my subscription

If you decide you want to go to a different subscription package you can only do this when the term of the current package ends. First of all, please make sure that you haven't opted in for continuous membership. You can check this by going to the Account area of the site and clicking on the 'Subscription Details' link on the left hand side of the page. Select the 'Auto Renew Off' option and save the changes. When the term of your current subscription ends you will see the option to renew at the top of the page. When you click on this you can select a different subscription package. 

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras