Help Centre - Frequently Asked Questions


Complete FAQ Listing

How can I pay?

You can choose to subscribe to our site by clicking on the 'Subscribe' link at the top of your homepage. You can pay in several different ways which are outlined below:

Card payments:

You can subscribe online using a credit or debit card. We use Datacash as our online payment company and they use the latest encryption technology with their secure servers so you can rest assured your card details are safe. Once you have entered your card details and paid, we will send you an email receipt and the subscription will be instant.

Postal Payments:

If you would prefer to pay by post, we are happy to accept sterling cheques, postal orders or international money orders made payable to Findmypast Limited at our postal address. By clicking on the 'subscribe' link you'll see the different subscription options and you can choose which one suits you best.

Please note, we can only accept cheque payments for full subscriptions. We can't accept cheques for discounted amounts and promotional offers.

If you'd like to pay by cheque then please send your cheque to the following address:

Genes Reunited,

Finance Office,

2 Albert Square,

Dundee, DD1 1DD

(Please note that this address is for cheque payments only and no other correspondance should be sent here).

Please write on the back of the cheque or money order Genes Reunited, your name and email address used to register with Genes Reunited.


Cheques can only be accepted for UK Subscription in GBP


We will send you a receipt when your payment has been processed.

PayPal Payments:

If you would like to pay using PayPal then click on the PayPal logo on the payment page and follow the on screen instructions. As we take a payment instantly then your PayPal account must be linked to a bank account.


Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras