Help Centre - Frequently Asked Questions


Complete FAQ Listing

Will I be charged if I try to view a record again?

If you are trying to view the same record within the 30 days validity of your credits (or 90 days if you bought 200 credits) you can look at it again at no extra charge. The word 'view' will be greyed out to indicate that you have already seen it. However, you can click on this to view it again.

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift