Help Centre - Frequently Asked Questions


Complete FAQ Listing

Will I be charged if I try to view a record again?

If you are trying to view the same record within the 30 days validity of your credits (or 90 days if you bought 200 credits) you can look at it again at no extra charge. The word 'view' will be greyed out to indicate that you have already seen it. However, you can click on this to view it again.

Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras