Help Centre - Frequently Asked Questions
Complete FAQ Listing
- I need an instant password reminder/ I can't login
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- What is the Keepsafe?
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- How much does it cost?
- How can I pay?
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- Why has my renewal payment failed?
- I want to change my subscription
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- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- How do I upload a photo to my tree?
- Deleting your Family Tree
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- Which Census records do you have?
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- Which British Newspapers do you have?
- How much do records cost?
- Where are the Parish records?
- Which Military records do you have?
- Which Parish records do you have?
- Which Travel and Migration records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
- Will I be charged if I try to view a record again?
- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
- Reporting errors with records
- Searching the census - UPDATED
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
- I want to delete my registration
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- Please remove me from your mailing list
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- Online safety
Which Census records do you have?
We have the following census records in our collection:
1911 census for England and Wales
1901 census for England, Scotland and Wales
1891 census for England, Scotland and Wales
1881 census for England, Scotland and Wales
1871 census for England, Scotland and Wales
1861 census for England, Scotland and Wales
1851 census for England, Scotland and Wales
1841 census for England, Scotland and Wales
Nether Hallam, Sheffield 1831 Census
Corfe Castle and District 1790 Census
We do not have any Irish records at the moment.
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