Help Centre - Frequently Asked Questions


Complete FAQ Listing

Will I Be Charged Anything For The Free Trial?

When you register for  a free trial, you enter your card details so that your first monthly payment of £19.95 will be taken when the free trial ends, 14 days later.

You can unsubscribe from this first payment or any other monthly payments  at any time via the Account area.

To cancel the auto renewal, click here  to go to the ‘Subscription Details’ link. 

Please select the 'Auto Renew Off' option and remember to save the changes. This will ensure that no payments are taken from your card once the trial expires unless you choose to continue with this.



Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift