Help Centre - Frequently Asked Questions


Complete FAQ Listing

What are My Folders?

We automatically create three folders for you – My Keepsafe, Saved Records and Shared Media to keep your photos and records safe. But you can create your own folders too. You might want to add a folder for different sides of the family, newspaper clippings or letters. It’s up to you!

Folders are a good way of keeping everything ordered and easy to find.


Genes Extras

Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

Take me to Genes Extras